Frequently Asked Questions

Once your order has been completed successfully, you will receive an order confirmation by email. If you have not received an email, please check your spam or junk folder first.

If you still cannot find your confirmation, please contact us via our contact form.

Once your order has been shipped, you will receive a shipping confirmation. The estimated delivery time and further shipping information will be displayed during the checkout process.

As long as your order has not yet been prepared for shipment or dispatched, we will do our best to make changes or cancel it. Please contact us as soon as possible.

Once your order has already entered the shipping process, we may no longer be able to make any changes or cancellations.

If you notice an error in your delivery address after placing your order, please contact us immediately. As long as the parcel has not yet been dispatched, we will do our best to update the address.

Once your order has been dispatched, you will receive a shipping confirmation including tracking information, where available for the selected shipping method.

This should not happen, but if your delivery does not match your order, please contact us via our contact form and provide your order number.

If possible, please also send us a photo of the items you received. We will review your request as quickly as possible and arrange the appropriate next steps.

If a bottle or another part of your order has been damaged during transport, please contact us as soon as possible.

To help us process your claim quickly, please provide photos of the shipping box, the internal packaging, the shipping label and the damaged item.

If possible, please do not dispose of the damaged goods or packaging until you have received a response from us.

If an item is missing from your delivery, please contact us and provide your order number as well as details of the missing item.

We will review the matter and get back to you as quickly as possible.

Please first check whether the parcel was delivered to a neighbour, left at an agreed safe location or delivered to a parcel collection point.

If you are still unable to locate your parcel, please contact us with your order number. We will check the shipping status and assist you with the next steps.

Online purchases are subject to the applicable statutory right of withdrawal.

If you would like to return your order, please inform us of your decision to withdraw from the purchase and follow the instructions provided in our cancellation and withdrawal policy.

Please contact us before sending your return so that we can provide you with the relevant return instructions.

Please do not send products to any company or business address without prior confirmation from us.

For standard returns following the exercise of your statutory right of withdrawal, responsibility for return shipping costs is determined by the terms stated in our cancellation and withdrawal policy.

If you have received an incorrect, defective or damaged item, please contact us first so that we can arrange the appropriate solution.

Once your return has been received and processed, your refund will be issued in accordance with the applicable withdrawal terms.

Unless otherwise agreed, refunds will generally be made using the same payment method used for the original purchase.

All currently available payment methods will be displayed during checkout.

Your invoice will be provided in connection with your order and/or sent electronically to the email address provided during checkout.

Please check that your payment details have been entered correctly or select another available payment method.

If the issue continues, please contact your payment provider or get in touch with us.

Yes. Devrim 1923 is a spirit and is intended exclusively for adults of legal drinking age.

Orders and deliveries are therefore subject to the applicable legal age restrictions.